Refund policy

Returns

Below you'll find Latte Art Coffee’s return & exchange policy. Should you have any queries on what is outlined below, please feel free to contact us.

Equipment returns

You may return any equipment you purchase at Latte Art Coffee within 30 days of purchase, provided that it is unused, undamaged and in its original packaging.

If any item without an extended warranty has a manufacturer fault, you can return it any time up to 90 days from the date of purchase for an exchange, regardless of whether it has been used or not. However, we will need to inspect the item to confirm that there is a fault before sending out a replacement.

Items correctly supplied, with no manufacturer fault may be returned within 7 days from purchase for a credit to be issued and used for other items and will NOT be refunded. Latte Art reserves the right to assess and decide on whether or not it will accept a return and holds this application case-specific. This return will also incur handling fees of up to 20% of the returned item, and the shipping thereof are for the customer's account. 

If your item comes with a warranty (specified on the product page), an exchange will be available for the period specified from the purchase date.

If you believe something you ordered does have a manufacturer fault, please let us know about the issue, or simply respond to your original order confirmation email, which will make finding your original order much easier. We may request photos or additional information.

Coffee returns

As coffee beans are a perishable product, we do not accept returns where there is no quality issue with the product you received. Unfortunately we can't guarantee that what you order will be to your personal taste, so please only order small quantities if you're uncertain about a new coffee you're trying for the first time. Please remember to use your beans when they are fresh (within 3-5 weeks of roast) for the best results!

The roasters we work with have been chosen because of the high quality of the coffees they source and roast, so we rarely see quality issues with their beans. Nevertheless, if you suspect there is a quality issue with what you have received, please let us know and we will happily liaise with the roaster on your behalf to arrange for a replacement.